[email protected]
0208 470 9300
383 A Green Street, Upton Park. E13 9AU
[email protected] 0208 470 9300 383 A Green Street, Upton Park. E13 9AU
Alico (UK) Limited terms and conditions govern the terms under which you may access and use this website and the services associated with it. By accessing, registering, and using the services, it means that you are agree to the terms and condition of Alico (UK) Limited. If you do not wish to be bound by the Terms and Conditions do not access, register with, or use our Services.
The Alico (UK) Limited terms and conditions set out the framework to which apply to money transfer services within Alico (UK) Limited of 383a Green Street, Upton Park London, E13 9AU.
Key facts about Alico (UK) Limited
The Firm's head office address is:
383a Green Street,
Upton Park London,
E13 9AU
Branches:
Alico UK Ltd currently has 4 branches and the senior management is committed to strictly monitor the compliance level of all branches with the policy and procedures of Alico UK Ltd. All Branches have been frequently visited by internal and external compliance officers on regular basis to ensure that the branches are complying with company's policy and procedures on anti-money laundering terrorist financing, fraud prevention, record keeping, and training.
Our branches are as follows:
1: Peckham
Unit 22, 137-139 Rye Lane Peckham London SE15 4ST Tel: 02072778598
2: East Ham
8 Station Parade, High Street North, East Ham E6 1JD
3: Southall
18B The Broadway, Southall UB1 IPS, T: 0205716661
4: Walthamstow
227 High Street, Walthamstow E17 7BH, T: 02085210999
To get in touch with our compliance officer please see below email address and our office number
Director / MLRO Name: Mr. Qaisar Syed
Phone: +44 020 8470 9333
Email: [email protected]
For simplicity we will seek advice from ourselves as 'the Firm' or 'we/our/us', the terms 'you' and 'your' refer to users of the Services, whether in their capacity as senders, recipients, or visitors to this website. Alico (UK) Limited operate as a money transmission provider, which you’ll use to send and receive cash transfers. Our cash transfers can be sent and picked up to almost all over the world.
You may also call the variety indexed above or visit our website at https://www.alicoltd.co.uk/
Communication
You agree to electronic communication can be used as a long distance means of communication and acknowledge that all contract, notices, information, and other communications that we provide to you comply with legal requirement, even if it's inwriting. Most of the time Alico (UK) Limited will contact you via telephone, email, or provide you with information by posting on our website.
Registration
When you are registering on Alico (UK) Limited Website you have to choose a username and password. You are responsible for all actions taken under your chosen username and password.
By registering on the Website, you undertake:
The essential characteristics of the price services, which we may provide to you, are as follows:
The prices of the Services are quoted on the Website.
Prices quoted are for performance of the Services in the United Kingdom unless otherwise specified. The prices quoted exclude VAT (we are not VAT registered). We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Services to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in any other costs of third-party services). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before we have commenced providing the Services.
No use of Alico (UK) Limited Money Transfer logo or other artwork will be allowed for linking absent a trademark license agreement.
Order’s process
All orders are subject to acceptance and availability. If any Services ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order and it is your responsibility to provide us with a valid email address so that we can contact you if necessary.
Any order placed by you constitutes an offer to purchase the Services from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
You are responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.
Cancellation
You need to cancel your order before dispatch, you may cancel your order for the Services at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to [email protected]
Your cancellation notice will quote your name, address, the name or a description of the Services and your order reference number.
Cancellation after receiving a dispatch notice, you are entitled to send back or cancel your contract (depend on your contract terms and conditions) and obtain a refund before we complete the money remittance Service or within 5 working days from the date of the Confirmation Notice, whichever is applicable.
Complaints Policy and Procedure
Making a Complaint
Customers can make a complaint in writing by letter, via fax, email or by telephone. We require customers emailing complaints to provide either a request for an email response or provide a telephone number or full postal address.
Complaints Handling Procedures
We will acknowledge receipt of your complaint within 2 business days. We will investigate your complaint and come back to you with the results of our investigation no later than 15 business days of receipt of your complaint. If we can't send a final response within 15 working days, we'll let you know. In some cases, we can take up to 35 business days to send a final response depending upon your claim.If you are not satisfied with the manner in which we have dealt with your complaint, or the outcome, then you may refer the matter to the Financial Ombudsman Service, Helpline: 0800 023 4567 (open between 8am and 5pm, Monday to Friday – and 9am and 1pm on a Saturday), Email:[email protected]
Intellectual Property
13.1. The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Alico (UK) Limited moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
13.2. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
13.3. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
13.4. You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
13.5. No licence is granted to you in these Conditions to use any of our trade marks or those of our affiliated companies.
13.6. Services sold by us and Website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.
Liability and Indemnity
15.1. Not with standing any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:
15.1.1. Death or personal injury resulting from our negligence
15.1.2. Fraud or fraudulent misrepresentation
15.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987
15.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability
15.2. The Website is provided on an as is and as available basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.
15.3. We will not be liable if the Website is unavailable at any time.
15.4. We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
15.5. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website.
15.6. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.
15.7. We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.
15.8. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
15.8.1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any other consequential loss); or
15.8.2. any loss of goodwill or reputation; or
15.8.3. any special or indirect losses; or
15.8.4. any loss of data; or
15.8.5. wasted management or office time; or
15.8.6. any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract and/or the use of this Website or any aspect related to your purchase of the Services even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions. Without prejudice to the terms of this clause and in the event that we are unable to rely upon it, our liability for all and any losses you suffer as a result of us breaking the Contract, whether or not deliberate, including those listed in clauses 15.8.1 to 15.8.6, is strictly limited to the purchase price of the Services you purchased.
15.9. If you buy any goods or services from a third party seller through our Website, the sellers individual liability will be set out in their own terms and conditions.
15.10. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.
15.11. This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.
Force Majeure
16.1. We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control (Force Majeure), which, without limitation, include:
16.1.1. Strikes, lock-outs or other industrial action
16.1.2. Shortages of labour, services, power, supplies/resources.
16.1.3. Late, defective performance or non-performance by suppliers/subcontractors.
16.1.4. Private or public telecommunication, computer network failures or breakdown of equipment
16.1.5. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
16.1.6. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions.
16.1.7. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport for the delivery of services/product.
16.1.8. Acts, decrees, legislation, regulations or restrictions of any government
16.1.9. Other causes, beyond our reasonable control
16.2. Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.
16.3. Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect upon service.
Privacy Policy
17.1. In order to monitor and improve customer service, we may record telephone calls.
17.2. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).
17.3. You can find full details of our Privacy Policy on the Website.
Third Party Rights
18.1. Not to use our Services to commit fraud, money laundering, financial crime, financing terrorism or any similar activities. You expressly agree that we have an immediate right to immediately cancel any Services or account provided to you, without notice to you, and to report it to the appropriate policing or regulatory authority, where we suspect or detect that any crime is being committed by you, the payee or receiver or any third party on your behalf.
Entire Agreement
22.1. The Contract represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
22.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any express or implied representation, undertaking or promise given by the other from anything said or written in any negotiations between us prior to such Contract except as has been expressly incorporated in such Contract.
22.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Conditions.
General
23.1. We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
23.2. All prices and descriptions supersede all previous publications. All product descriptions are approximate.
23.3. Every effort is made to keep information regarding services/product availability on the Website up to date. However, we do not guarantee that this is the case, or that services/product will always be available.
23.4. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
23.5. All Contracts are concluded and available in English only.
23.6. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
23.7. A waiver by us of any default shall not constitute a waiver of any subsequent default.
23.8. No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3
23.9. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
Governing Law and Jurisdiction
24.1. The Website is controlled and operated in the United Kingdom.
24.2. Every purchase you make shall be deemed performed in England and Wales.
24.3. The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.